About the role
NextGen Tech Support is actively seeking a dedicated Technical Support Engineer to join our dynamic team in Mumbai. In this pivotal role, you will be the first line of defense in resolving a variety of technical issues faced by our clients. Your ability to troubleshoot and diagnose problems efficiently will be crucial in ensuring client satisfaction and maintaining the high standards expected at NextGen Tech Support.
As a Technical Support Engineer, you will engage directly with clients to understand their technical challenges, providing timely solutions that enhance their experience with our services. Strong problem-solving
What you'll do
- Provide technical assistance to clients
- Troubleshoot hardware and software issues
- Document support processes
What you'll need
- Bachelor's degree in Computer Science or related field
- 1-4 years of technical support experience
Skills
Good to have
Benefits
- Health insurance
- Career development programs
- Paid time off
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