About the role
As a Technical Support Specialist, you will be the first point of contact for clients facing technical challenges. Your responsibilities will include troubleshooting hardware and software issues, guiding users through problem-solving processes, and ensuring timely resolution of inquiries. The ideal candidate will have a strong technical background combined with excellent communication skills. This role offers the opportunity to work in a dynamic environment where you can enhance your problem-solving skills and grow your career.
What you'll do
- Provide technical support for hardware and software issues.
- Diagnose and troubleshoot technical problems.
- Communicate effectively with clients to understand their needs.
- Document issue resolutions and maintain support records.
What you'll need
- Bachelor's degree in Information Technology or related field.
- 2-5 years of experience in technical support.
- Strong problem-solving skills.
Skills
Excellent communication skills.
Proficiency in troubleshooting technologies.
Strong customer service orientation.
Good to have
Familiarity with ITIL framework.
Experience with remote support tools.
Benefits
- Health insurance coverage.
- Opportunities for professional development.
- Dynamic work environment.
Interested in this role?
It takes about two minutes. Free to apply — Careerwood Jobs never asks candidates for money.
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Questions about this job
What are the main responsibilities of this role?
You will troubleshoot technical issues, guide clients on software and hardware usage, and ensure timely resolution.
Is this position onsite or remote?
This role is onsite, based in Sholinganallur, Chennai.
What qualifications do I need to apply?
Click "Apply Now" on this page to apply through Careerwood Job Portal. Careerwood Job Portal is recruiting for this role on behalf of a client employer.
Listing last updated