About the role
As a Technical Support Specialist, you will play a key role in assisting customers with their inquiries and resolving technical issues related to telecommunications services. Your primary responsibilities will include providing support through various channels such as phone, email, and chat, ensuring that customers receive timely and effective solutions.
The ideal candidate will possess a strong understanding of telecommunications technology, along with excellent communication skills, enabling you to interact effectively with customers. Our client fosters a collaborative environment that encourages teamwork and professional growth, making it an ideal place for individuals who are eager to thrive in a dynamic setting.
What you'll do
- Resolve customer technical inquiries
- Provide support via phone and email
- Document customer interactions
- Collaborate with technical teams for escalated issues
What you'll need
- Degree in IT or related field
- 1-3 years of customer support experience
- Strong communication skills
Skills
Good to have
Benefits
- Competitive salary
- Health insurance
- Training and development opportunities
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Questions about this job
What kind of issues will I be supporting customers with?
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What is the work schedule like?
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