About the role
As a Technical Support Specialist, you will be the first line of support for customers facing technical issues with our products and services. Your primary responsibility will be to troubleshoot problems, provide effective solutions, and escalate complex issues to the relevant teams.
The ideal candidate should possess a strong technical background alongside excellent communication skills. You will thrive in a fast-paced environment where your contributions are vital in ensuring high levels of customer satisfaction. This role offers a dynamic work atmosphere with opportunities for professional growth and development.
What you'll do
- Provide first-level support to customers
- Troubleshoot technical issues
- Document customer interactions
- Collaborate with technical teams for escalated issues
What you'll need
- Bachelor's degree in Computer Science or related field
- 2-4 years of experience in technical support
- Strong problem-solving skills
Skills
Customer service
Technical troubleshooting
Communication
Good to have
Knowledge of telecommunications systems
Familiarity with CRM software
Benefits
- Health insurance
- Performance bonuses
- Training and development opportunities
Interested in this role?
It takes about two minutes. Free to apply — Careerwood Jobs never asks candidates for money.
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Questions about this job
What are the main duties of a Technical Support Specialist?
You will troubleshoot and resolve technical issues for customers.
Is this position onsite?
Yes, this is an onsite role based in Vijay Nagar, Indore.
What experience is required?
2-4 years of experience in technical support or a related field is preferred.
What is the salary range for this position?
The salary ranges from INR 30,000 to INR 50,000 per month.
Listing last updated