About the role
We are seeking a dedicated Technical Support Specialist to join our client’s team in Siliguri. In this role, you will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions.
Your responsibilities will include troubleshooting software and hardware problems, assisting users with technical inquiries, and ensuring customer satisfaction through effective communication. You will work closely with the technical team to escalate complex issues and contribute to improving service quality.
The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a passion for helping others. Prior experience in technical support or a related field is preferred, along with a solid understanding of computer systems and networks.
This is a fantastic opportunity to grow your career in the IT industry while making a positive impact on customer experiences.
What you'll do
- Provide technical support to customers
- Troubleshoot and resolve technical issues
- Maintain customer satisfaction and service quality
- Document support interactions and solutions
What you'll need
- Bachelor's degree in a related field
- 1-3 years of technical support experience
- Strong problem-solving skills
Skills
Good to have
Benefits
- Flexible working hours
- Training and development opportunities
- Team-building activities
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