Customer Success Manager

Careerwood Job Portal · recruiting for a confidential client

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Listing updated

Pay
₹50,000–80,000 a month
Location
Lucknow, Uttar Pradesh
Work mode
On-site
Job type
Full time
Experience
3–5 yrs
Category
E-commerce

In hand: about ₹45,000–72,100 a month after PF and income tax (estimate). How it's worked out

Join our client as a Customer Success Manager to enhance customer experience and drive satisfaction in a dynamic e-commerce environment.

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About the role

As a Customer Success Manager, you will be pivotal in ensuring customer satisfaction and retention. Your responsibilities will include understanding customer needs, providing tailored solutions, and collaborating with various teams to enhance service delivery.

This role is ideal for a proactive individual with strong communication skills and a passion for customer care. Daily activities will involve managing customer accounts, addressing inquiries, and facilitating product training sessions. You will also analyze customer feedback to identify areas for improvement.

Working in a collaborative and innovative environment, your contributions will directly impact customer relationships and the overall success of the business. If you are looking to make a significant impact in a dynamic e-commerce setting, this role is an excellent opportunity.

What you'll do

  • Manage customer accounts to ensure satisfaction and retention.
  • Address customer inquiries and provide tailored solutions.
  • Facilitate product training sessions for customers.
  • Collaborate with internal teams to enhance service delivery.
  • Analyze customer feedback to identify areas for improvement.

What you'll need

  • Bachelor's degree in Business Administration or related field.
  • 3-5 years of experience in customer service or account management.
  • Strong communication and interpersonal skills.

Skills

Excellent communication skills. Problem-solving abilities. Strong organizational skills.

Good to have

Experience with CRM software. Understanding of e-commerce platforms.

Benefits

  • Competitive salary with performance bonuses.
  • Health insurance and other employee benefits.
  • Opportunity for career advancement and professional development.

Interested in this role?

It takes about two minutes. Free to apply — Careerwood Jobs never asks candidates for money.

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Questions about this job

What are the primary responsibilities of a Customer Success Manager?
The primary responsibilities include managing customer accounts, addressing inquiries, providing training, and analyzing feedback to improve services.
What experience is required for this role?
Candidates should have 3-5 years of experience in customer service or account management, preferably in the e-commerce sector.
Is this position remote or onsite?
This is an onsite position based in Gomti Nagar, Lucknow.
What is the salary range for this position?
The salary range is between ₹50,000 to ₹80,000 per month, depending on experience.
How can I apply for this role?
Click "Apply Now" on this page to apply through Careerwood Job Portal. Careerwood Job Portal is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Success Manager

₹50,000–80,000 a month

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