Customer Support Executive

Careerwood Job Portal · recruiting for a confidential client

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Pay
₹25,000–40,000 a month
Location
Mumbai, Maharashtra
Work mode
Remote
Job type
Full time
Experience
Up to 2 yrs
Category
IT

In hand: about ₹22,400–36,000 a month after PF and income tax (estimate). How it's worked out

NextGen Services is seeking a Customer Support Executive to assist clients with inquiries and provide technical support for our software products.

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About the role

NextGen Services, a leader in innovative software solutions, is looking for a dedicated Customer Support Executive to join our dynamic team in Mumbai. In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are handled with professionalism and efficiency. Your primary responsibility will be to assist clients with their questions and to provide technical support for our cutting-edge software products.

As a Customer Support Executive, you will engage with clients through various channels, including phone, email, and live chat. Your ability to communicate clearly and empathetically will be crucial in resolving issues and providing guidance on software functionalities. You will also be responsible for documenting client interactions and maintaining records of inquiries to help improve our services.

In addition to assisting with technical queries, you will play a key role in identifying common issues and relaying feedback to our development team. This collaboration is essential for enhancing our software and ensuring a seamless user experience for all clients. You will also have the opportunity to contribute to training materials and user guides, helping to empower clients in utilizing our products effectively.

About the Role

To excel in this position, you should have a strong technical background, excellent problem-solving

What you'll do

  • Handle customer inquiries via phone and email.
  • Provide troubleshooting assistance.
  • Document customer interactions.

What you'll need

  • High school diploma or equivalent.
  • Basic technical knowledge.

Skills

Communication skills Problem-solving

Good to have

Technical support experience

Benefits

  • Work from home
  • Flexible hours
  • Performance bonuses

Interested in this role?

It takes about two minutes. Free to apply — Careerwood Jobs never asks candidates for money.

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Questions about this job

What is the Customer Support Executive role?
The Customer Support Executive position is a Full Time (Remote) role based in Mumbai. Experience: Up to 2 yrs. Key skills needed include Communication skills, Problem-solving. Careerwood Jobs is recruiting for this role on behalf of a client employer — apply directly on this page.
What is the salary for the Customer Support Executive position?
The Customer Support Executive position offers a salary of INR 25,000 - INR 40,000/month. Additional benefits include Work from home, Flexible hours, Performance bonuses.
How do I apply for the Customer Support Executive job?
You can apply for the Customer Support Executive position directly through Careerwood Jobs. Click the "Apply Now" button on this page, fill in your details and upload your resume. This listing is open until Nov 8, 2026.
How many jobs are currently available in Mumbai?
There are currently 106 active job openings in Mumbai on Careerwood Jobs. Popular categories include Healthcare (38), IT (20), Sales (15), Marketing (14). Browse all jobs in Mumbai to find more opportunities.
How many IT jobs are available right now?
There are currently 50 active IT job openings listed on Careerwood Jobs. Top hiring locations for IT roles include Bengaluru (26), Mumbai (20), Austin (3), Boston (1). Explore all IT jobs to find your ideal role.
Are there IT jobs available in Mumbai?
There are 20 active IT job openings in Mumbai on Careerwood Jobs. View all IT jobs in Mumbai to apply today.

Listing last updated

Customer Support Executive

₹25,000–40,000 a month

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