Technical Support Engineer

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Listing updated

Pay
₹30,000–50,000 a month
Location
Ahmednagar, Maharashtra
Work mode
On-site
Job type
Temporary
Experience
2–5 yrs
Category
Telecommunications

In hand: about ₹26,900–45,000 a month after PF and income tax (estimate). How it's worked out

Join our telecommunications team as a Technical Support Engineer and provide top-notch customer service.

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About the role

In the role of a Technical Support Engineer, you will be the first point of contact for customers experiencing technical issues with our telecommunications products and services. Your primary duties will include troubleshooting and resolving technical problems while providing exceptional customer support to enhance user experience.

This position is ideal for individuals who are tech-savvy, enjoy helping others, and possess strong problem-solving abilities. You will work in a collaborative environment, gaining exposure to the latest technologies in the telecommunications industry.

As a successful candidate, you will have excellent communication skills, enabling you to interact effectively with customers and team members. This role offers the chance to develop your technical expertise and contribute to innovative solutions that improve customer satisfaction.

What you'll do

  • Provide technical support to customers via phone and email.
  • Troubleshoot and resolve technical issues.
  • Document customer interactions and resolutions.

What you'll need

  • Bachelor's degree in Computer Science or related field.
  • 2-5 years of experience in technical support.
  • Strong understanding of telecommunications products.

Skills

Excellent problem-solving skills. Strong communication skills. Ability to work under pressure.

Good to have

Knowledge of telecommunications systems. Experience with customer service software.

Benefits

  • Competitive salary and performance bonuses.
  • Opportunity to learn and grow in the telecommunications industry.
  • Health benefits and paid time off.

Interested in this role?

It takes about two minutes. Free to apply — Careerwood Jobs never asks candidates for money.

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Questions about this job

What kind of technical issues will I be handling?
You will assist customers with issues related to connectivity, devices, and software.
Is this role suitable for recent graduates?
Yes, candidates with 2-5 years of experience in technical support are encouraged to apply.
What are the working hours for this role?
This is a temporary role that may require flexible hours, including some weekends.

Listing last updated

Technical Support Engineer

₹30,000–50,000 a month

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