About the role
As a Technical Support Engineer, you will troubleshoot and resolve technical issues for clients, ensuring their IT systems operate smoothly. Your responsibilities will include providing support through phone, email, or chat and assisting with software installations and upgrades.
Collaboration with the IT team is essential to enhance service delivery and improve customer satisfaction. This role is ideal for those who enjoy problem-solving and have a strong passion for technology, offering valuable experience that contributes to the overall success of our client.
What you'll do
- Provide technical assistance to clients
- Troubleshoot software and hardware issues
- Assist in software installations
- Document and manage support tickets
What you'll need
- Bachelor's degree in Computer Science or related field
- Experience in technical support is a plus
- Good communication skills
Skills
Technical troubleshooting
Customer service
Time management
Good to have
Knowledge of programming languages
Experience with ticketing systems
Benefits
- Flexible working hours
- Work from home options
- Skill development opportunities
Interested in this role?
It takes about two minutes. Free to apply — Careerwood Jobs never asks candidates for money.
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Questions about this job
What kind of technical issues will I be handling?
You will deal with software, hardware, and network-related problems.
What are the working hours for this part-time role?
The hours are flexible and can be discussed during the interview.
Will I receive training for this role?
Yes, you will receive training on our products and support protocols.
Listing last updated