Technical Support Engineer

Careerwood Job Portal · recruiting for a confidential client

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Listing updated

Pay
₹40,000–80,000 a month
Location
Kochi, Kerala
Work mode
On-site
Job type
Full time
Experience
2–5 yrs
Category
IT

In hand: about ₹36,000–72,100 a month after PF and income tax (estimate). How it's worked out

Join our client as a Technical Support Engineer to provide exceptional support to clients and troubleshoot technical issues.

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About the role

As a Technical Support Engineer, you will play a crucial role in assisting clients with both software and hardware-related issues. Your responsibilities will include troubleshooting technical problems, providing timely solutions, and ensuring customer satisfaction. A strong technical background combined with excellent communication skills is essential for effectively collaborating with clients and internal teams.

Our client seeks individuals who are passionate about technology and dedicated to helping others. You will join a dynamic team that fosters innovation and problem-solving, offering a supportive environment for professional growth. If you thrive in a fast-paced setting and enjoy tackling technical challenges, this is an excellent opportunity to advance your career in the IT sector.

What you'll do

  • Provide support to clients via phone, email, and chat.
  • Diagnose and resolve technical issues promptly.
  • Document support interactions and solutions.

What you'll need

  • Bachelor's degree in IT or related field.
  • 2-5 years of experience in technical support.
  • Excellent communication and problem-solving skills.

Skills

Strong understanding of software and hardware. Excellent troubleshooting abilities. Effective communication skills.

Good to have

Experience with ticketing systems. Knowledge of networking concepts.

Benefits

  • Health insurance coverage.
  • Opportunities for professional development.
  • A collaborative work environment.

Interested in this role?

It takes about two minutes. Free to apply — Careerwood Jobs never asks candidates for money.

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Questions about this job

What are the main responsibilities of this role?
You will provide technical support, troubleshoot issues, and assist clients with software and hardware concerns.
What qualifications do I need?
A degree in IT or a related field, along with 2-5 years of technical support experience.
Is this a remote position?
No, this role is onsite in Kochi.
What is the salary range for this position?
The salary range is INR 40,000 to INR 80,000 monthly.
How can I apply for this position?
Click "Apply Now" on this page to apply through Careerwood Job Portal. Careerwood Job Portal is recruiting for this role on behalf of a client employer.

Listing last updated

Technical Support Engineer

₹40,000–80,000 a month

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