About the role
As a Technical Support Engineer, you will be responsible for providing expert assistance and troubleshooting for both software and hardware issues. Your primary focus will be to work closely with customers to resolve their technical problems, ensuring a seamless experience with the products offered by our client.
This role requires strong technical skills and a passion for customer service. You will have the opportunity to collaborate with a dedicated team in a hybrid work environment, which offers flexibility while maintaining effective communication and teamwork. If you enjoy helping others and solving technical challenges, this position is an excellent fit for you.
What you'll do
- Provide technical support and troubleshooting.
- Assist customers with software and hardware issues.
- Document and track support cases.
- Collaborate with engineering teams to resolve complex issues.
What you'll need
- Bachelor's degree in Computer Science or related field.
- 3-5 years of experience in technical support.
- Strong communication skills.
Skills
Good to have
Benefits
- Health and wellness programs.
- Opportunities for growth and advancement.
- Flexible work arrangements.
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